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Terms of Service

These terms govern your use of Oxaide services, including fixed-scope reviews, deployments, and support work.

Last Updated: November 27, 2025Version 2.1Contract-backed deployment terms

Commercial terms

Need clarification before procurement?

Send legal, commercial, or deployment-specific questions directly so the answer reflects the actual operating model under review.

Legal contact

legal@oxaide.com

Governing law

Singapore law with SIAC arbitration where applicable.

Quick Summary

What We Provide

Physics-informed forensic diagnostics for BESS and industrial energy assets (Verify + Horizon).

Your Responsibilities

Maintain account security, use services lawfully, and ensure content compliance.

Your Data

You retain ownership. We process it only to provide and improve our services.

Billing

Billing depends on the service type, whether that is a one-off review, a pilot, or a contracted deployment.

Legal Entity: Rocketship Pte. Ltd.

1Service Description and Eligibility

1.1 Oxaide Platform

Oxaide provides physics-informed forensic diagnostics for industrial energy assets. Our Services include:

  • Oxaide Verify, a fixed-fee forensic diagnostic report for BESS assets
  • Oxaide Horizon, an edge-deployed safety and dispatch intelligence engine
  • Diagnostic report delivery with engineering findings walkthrough
  • Asset telemetry ingestion and anomaly pattern analysis
  • Performance benchmarking and derating or revenue-loss attribution
  • API access and SCADA / historian integrations

1.2 Eligibility Requirements

  • 1You must be at least 18 years old and legally capable of entering contracts
  • 2If using Services for business purposes, you have authority to bind your organization
  • 3You must provide accurate registration information and maintain account security
  • 4Your use must comply with all applicable laws and regulations

2Account Registration and Security

2.1 Account Creation

You must create an account to access our Services. You agree to provide accurate, complete, and current information during registration.

2.2 Account Security

Important: You are responsible for all activities under your account.

  • Maintain the confidentiality of your login credentials
  • Notify us immediately of any unauthorized access
  • Enable two-factor authentication for enhanced security

3Subscription Plans and Billing

3.1 Subscription Plans

Oxaide engagements may be sold as fixed-scope reviews, pilots, managed monitoring retainers, or project-based deployments. The commercial structure depends on the service and the operating environment under review.

3.2 Billing and Payment

💳Fixed-scope reviews and projects are typically invoiced against the applicable order form, quote, or statement of work
⏰Fees are due according to the agreed commercial schedule and are non-refundable except where required by law or expressly stated in contract
🔒Billing is handled through approved commercial and finance channels
⚠️Late or failed payment may delay delivery, suspend access, or pause support obligations
📢Commercial changes for recurring services will be communicated before the next renewal or billing period

3.3 Plan Changes

Action
Upgrade
When it takes effect
Immediate (prorated billing)
Action
Downgrade
When it takes effect
Next billing cycle
Action
Cancellation
When it takes effect
Stops future billing; no refund for current period

3.4 Project, customer-controlled, and managed deployment terms

For deployment projects, customer-controlled installations, or larger managed environments, the applicable Service Agreement, Statement of Work, or Order Form will take precedence over these general terms.

Managed deployment

Oxaide manages the agreed infrastructure and service path according to the deployment scope and contract.

Air-Gapped / On-Premise

Fully customer-controlled infrastructure with no network connectivity to Oxaide systems. Customer assumes full operational responsibility. Oxaide provides software licensing, installation support, and optional maintenance contracts.

Common Enterprise Terms:

🏛️Payment terms: 50% upfront deposit, 50% upon delivery, payable via Bank Transfer/GIRO
📋Custom Service Level Agreements (SLAs) as specified in your SOW
🔒Data processing strictly within isolated, geo-pinned or customer-controlled environments
🛡️Data custody guarantee: Your asset data is never used to improve our diagnostic models (Horizon is fully edge-isolated)

4Acceptable Use Policy

4.1 Permitted Uses

  • Submit asset telemetry and BMS data for forensic diagnostic processing
  • Integrate Horizon with your SCADA, historian, and dispatch systems
  • Use diagnostic outputs for asset management and investment decisions
  • Share diagnostic reports with your authorised personnel and end-clients

4.2 Prohibited Activities

  • Use Services for illegal, harmful, or fraudulent purposes
  • Reverse engineer or extract our proprietary technology
  • Misrepresent asset condition, findings, or report outputs to third parties
  • Use the service to fabricate evidence, manipulate diligence processes, or conceal known asset issues
  • Circumvent usage limits or security measures
  • Use our platform to compete directly with our Services
  • Upload malicious code or harmful content
  • Violate third-party intellectual property rights

5Data Rights and Responsibilities

5.1 Your Data Ownership

You retain ownership of all content, data, and information you provide to our platform ("Customer Data"). This includes telemetry files, BMS logs, equipment datasheets, and all diagnostic report outputs.

5.2 License to Process Data

By using our Services, you grant us a limited, non-exclusive license to process your Customer Data solely for:

  • Executing forensic audits and generating your diagnostic report
  • Providing customer support and technical assistance
  • Generating audit analytics and asset performance benchmarks
  • Maintaining and refining the agreed diagnostic workflow using permitted benchmark data for cloud-delivered review services

Horizon: Edge-Isolated Data Custody

For Horizon deployments, all telemetry and signal data is processed entirely within the client's on-site infrastructure. Oxaide does not access, aggregate, or transmit your operational data. You retain full custody at all times.

5.3 Compliance

  • Ensure you have proper rights to all uploaded content
  • Comply with privacy laws governing your end-users' data
  • For GDPR compliance, our Data Processing Addendum applies to European data

6Diagnostic Services and Limitations

6.1 Diagnostic Outputs and Engineering Judgment

  • Diagnostic outputs are generated through physics-informed signal analysis and may require contextual engineering judgment
  • You are responsible for validating findings against your specific asset operating conditions
  • Critical safety and investment decisions should incorporate our findings alongside qualified engineering review
  • Forensic diagnostic reports do not constitute professional engineering certification unless explicitly stated in your SOW

6.2 Service Availability

Availability expectations, maintenance windows, and response commitments, where offered, are defined in the applicable order form, statement of work, or support schedule. We do not guarantee uninterrupted service.

7Intellectual Property Rights

7.1 Our Intellectual Property

Oxaide platform, technology, software, and documentation are protected by intellectual property laws.

7.2 Customer Content

You retain ownership of your original content and all diagnostic report outputs. We do not claim ownership of your asset data or operational findings.

7.3 Feedback

Any feedback or suggestions you provide may be used by us without compensation.

8Privacy and Data Protection

Our data collection and processing practices are governed by our Privacy Policy, which forms an integral part of this Agreement.

9Disclaimers and Limitation of Liability

9.1 Service Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

9.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OXAIDE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.

9.3 Liability Cap

Our total liability shall not exceed the amount you paid us in the 12 months preceding the claim, or $100, whichever is greater.

10Indemnification

You agree to indemnify, defend, and hold harmless Oxaide from any claims, damages, or expenses arising from your use of the Services, violation of this Agreement, or infringement of third-party rights.

11Term and Termination

11.1 Term

This Agreement remains in effect while you use our Services or maintain an account.

11.2 Termination by You

You may terminate at any time by canceling your subscription through the platform settings.

11.3 Termination by Us

We may suspend or terminate your access for violations of this Agreement or non-payment.

11.4 Effect of Termination

  • Access to Services will cease immediately
  • You remain responsible for outstanding fees
  • We retain your data for 90 days for account restoration
  • Provisions regarding liability and disputes survive termination

12Dispute Resolution and Governing Law

Governing Law

This Agreement is governed by the laws of Singapore.

Dispute Resolution

Disputes shall be resolved through binding arbitration in Singapore under SIAC rules.

Class Action Waiver

You agree to resolve disputes individually and waive class action rights.

13Changes to Terms

We may modify these Terms periodically. Material changes will be communicated via email or platform notifications at least 30 days before taking effect. Continued use constitutes acceptance.

14General Provisions

Entire Agreement

This Agreement, together with our Privacy Policy, constitutes the entire agreement.

Severability

If any provision is found unenforceable, the remainder remains in effect.

Assignment

You may not assign this Agreement without our written consent.

Force Majeure

Neither party is liable for delays due to circumstances beyond reasonable control.

15Contact Information

Legal Entity

Rocketship Pte. Ltd.

Trading as Oxaide

Address

21 Collyer Quay

Singapore 049320

By using Oxaide's Services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

Version 2.1
•Last Updated: November 27, 2025