Terms of Service

1.1 Rebalance Cloud

Rebalance Cloud is a self-serve software service for keeping an Interactive Brokers portfolio on target. Depending on availability and your plan, the Service may let you:

• Connect a small connector on your own computer to IBKR Gateway or TWS
• Review portfolio positions, drift, and target weights in a private workspace
• Generate a checked buy/sell basket on your chosen schedule
• Review tax-aware estimates and transmit history before confirming any send
• Ask the AI assistant to explain drift and the largest deltas
• Review subscription status, included usage, and workspace access

1.2 Eligibility and authority

• You must be at least 18 and legally able to enter a binding agreement.
• If you use the Service for an organisation, you represent that you may bind it to these Terms.
• You must provide accurate account and billing information and comply with applicable law.
• You may not use the Service if doing so would violate sanctions, export controls, or other legal restrictions that apply to you or us.

2.1 Account security

• Keep your sign-in methods, devices, workspace invitations, exports, and share links secure.
• Use each seat only for an authorised person and do not share individual account access.
• Notify support@oxaide.com promptly if you suspect unauthorised access or misuse.
• Workspace owners and administrators are responsible for member invitations, permissions, and removal.

2.2 Account and broker connection boundaries

Oxaide controls sign-in, workspaces, subscriptions, plan entitlements, usage measurement, and spend protection. Your broker connection runs through a connector on a computer you own, using your local IBKR Gateway or TWS session.

• Oxaide does not receive IBKR passwords, withdrawal credentials, or unrestricted trading credentials.
• A request may be refused or paused if the trial, plan, security, or usage boundary is not satisfied.
• The Service never moves money or places orders without your confirmation through your own connector.
• The connector is offline when the computer running it is offline.

3.1 Trial

The standard trial provides one workspace with a limited number of basket generations. No payment card is required. A basket generation is recorded by our metering system. We may correct clear metering errors. Trial access is limited to one trial per person or organisation unless we approve otherwise.

3.2 Standard subscriptions

Prices are in United States dollars and exclude taxes that may apply. The checkout page controls the final amount presented before purchase.

3.3 Basket generation allowances

• Included allowances vary by plan and are shown in the pricing and billing controls.
• Allowances reset each billing period. Unused allowance does not roll over, extend, transfer, or create a cash balance.
• A plan change may be prorated by Stripe. The billing controls show the requested change before confirmation.
• A reduction that would place current-period usage above the resulting allowance may be refused until the next period.

3.5 Renewal, changes, cancellation, and refunds

• Paid subscriptions renew monthly or annually according to the billing interval shown at checkout until cancelled.
• You authorise Stripe and Oxaide to charge the payment method on file for recurring fees and applicable taxes.
• You may cancel through the available account or billing controls. Cancellation stops future renewal and normally takes effect at the end of the paid period.
• Plan changes and their effective date are shown through the billing controls before confirmation.
• Fees are non-refundable except where required by law or expressly stated at purchase. We may provide a credit or refund at our discretion without creating a future obligation.
• Failed payment may lead to restricted access, suspension, or cancellation after reasonable retry or notice.

4.1 Your responsibilities

• Use the Service lawfully and only with content, files, and sources you have the right to use.
• Review research outputs, source coverage, uncertainty, and material decisions yourself.
• Respect intellectual property, privacy, market-abuse, securities, sanctions, and other applicable laws.
• Keep workspace access and any opt-in sharing appropriate for the sensitivity of the content.

4.2 Prohibited use

• Illegal, fraudulent, deceptive, abusive, harmful, or rights-infringing activity
• Market manipulation, insider trading, evasion of trading restrictions, or other unlawful market conduct
• Attempting to obtain personalised investment advice, trading signals, autonomous execution, custody, or account control from the Service
• Submitting prohibited credentials or asking the Service to use write-enabled financial access
• Circumventing usage caps, access controls, billing controls, rate limits, or security measures
• Probing, disrupting, reverse engineering, scraping, copying, or reselling the Service except as law expressly permits
• Uploading malware or content intended to compromise a system, provider, source, or person
• Using outputs to impersonate a person, fabricate a source, misstate evidence, or conceal material uncertainty

5.1 Your content

As between you and Oxaide, you retain ownership of your portfolio data, workspace settings, generated baskets, transmit history, notes, and other content you submit to the Service, called “Customer Content.” You represent that you have the rights and permissions needed for Oxaide and its providers to process Customer Content as described in these Terms and our Privacy Policy.

5.2 Licence to operate the Service

You grant Oxaide and its service providers a worldwide, non-exclusive, limited licence to host, copy, transmit, retrieve, transform, display, and otherwise process Customer Content only as reasonably needed to provide, secure, support, and maintain the Service, comply with law, and exercise rights under these Terms. This licence ends when the content is deleted from active systems, subject to the retention and legal exceptions in our Privacy Policy.

5.4 Workspace administration

Workspace owners and authorised administrators may access Customer Content, manage members and settings, review usage, and remove access. If your account uses an organisation-controlled email address, the organisation may establish control over the related workspace where law and our account procedures allow.

6.2 Basket and output limits

• Baskets and estimates may be incomplete, inaccurate, stale, inconsistent, unavailable, or affected by data and model limitations.
• Automated order checks reduce format errors but do not prove that prices, fills, tax outcomes, or market conditions will match the estimate.
• A basket may use delayed or demo prices when the live data path is unavailable.
• You must verify material facts with your broker, primary sources, and qualified professionals before acting.
• Markets can move rapidly, and losses, including total loss, are possible.

10.1 Service changes and availability

We may update, limit, suspend, or discontinue features to maintain security, reliability, legal compliance, provider compatibility, or product direction. The Service may be interrupted by maintenance, failures, source restrictions, provider outages, or events outside our reasonable control. Standard plans do not include a guaranteed service level or uninterrupted availability.

11.1 Excluded losses

To the maximum extent permitted by law, Oxaide and its officers, employees, contractors, affiliates, and providers will not be liable for indirect, incidental, special, exemplary, punitive, or consequential loss, or for lost profits, revenue, business, goodwill, data, opportunities, trades, or investment value, even if advised that such loss was possible.

11.2 Liability cap

To the maximum extent permitted by law, the aggregate liability of Oxaide and the parties listed above arising from or related to the Service or these Terms will not exceed the greater of (a) the fees you paid to Oxaide for the Service during the 12 months before the event giving rise to the claim or (b) USD $100.

11.3 Non-excludable rights

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited. Some jurisdictions do not permit certain warranty disclaimers or liability limits, so parts of Sections 10 and 11 may not apply to you.

11.4 Indemnity

To the extent permitted by law, you will indemnify and hold harmless Oxaide and its officers, employees, contractors, and affiliates from third-party claims, losses, and reasonable costs arising from your Customer Content, your unlawful or prohibited use, your breach of these Terms, or your infringement of another person’s rights. This obligation does not apply to the extent a claim was caused by Oxaide.

12.1 By you

You may stop using the Service at any time and may cancel a paid subscription through available account or billing controls. You may request account deletion by contacting support or privacy. Cancellation and deletion are different actions.

12.2 By Oxaide

We may limit, suspend, or terminate access when reasonably necessary, including for:

• Breach of these Terms or applicable law
• Non-payment, chargeback abuse, fraud, or circumvention of plan limits
• Security risk, prohibited credentials, misuse, or harm to the Service, a provider, a source, or another person
• A legal requirement or loss of a provider, source, or technical dependency needed to continue the Service
• Discontinuation of the Service, with notice where reasonably practicable

12.3 Effect

When access ends, your right to use the Service ends and outstanding fees remain due. Customer Content is handled under the Privacy Policy and applicable law. Sections that by their nature should survive will survive, including ownership, disclaimers, liability, indemnity, disputes, and general terms.