Frequently Asked Questions

Oxaide is an AI customer support platform that automates customer conversations across WhatsApp, Instagram DM, and web chat. Our AI learns from every conversation and improves automatically, handling common questions, booking appointments, and escalating complex issues to your team.

For web chat, you can go live in 20 minutes with our self-serve setup. For WhatsApp Business API integration with our managed pilot program, expect 2-3 weeks including Meta verification (3-7 days) and AI training (1-2 weeks).

No technical knowledge required. For web chat, you copy one line of code to your site. For WhatsApp, our managed pilot handles everything technical. You just answer questions about your business, and we do the rest.

Oxaide supports WhatsApp Business API, Instagram DM, and web chat widget. All channels are managed from a unified inbox, so your team sees every conversation in one place.

Oxaide works for any business where customers ask repetitive questions. We have successfully implemented for healthcare clinics, dental practices, interior designers, immigration consultants, maid agencies, restaurants, real estate agents, and many more industries.

Oxaide AI uses auto-learning technology that improves from every conversation. When you correct or escalate a conversation, the AI learns from that feedback. It also learns from your knowledge base, FAQs, and business information you provide during setup.

Our managed pilot program guarantees that within 21 days, at least 60% of customer conversations will be fully handled by AI without human intervention. If we do not hit this target, you get a full refund of your setup fee. Most businesses achieve 65-75% automation.

When the AI encounters a question it cannot confidently answer, it escalates to your human team. You can configure escalation triggers, set business hours for when humans are available, and create fallback responses for after-hours escalations.

The AI only knows what you teach it. It sticks to your approved FAQs, pricing, and policies. You can see every conversation in real-time and correct any mistakes. The AI learns from your corrections and rarely makes the same mistake twice.

Oxaide AI supports 40+ languages including English, Mandarin Chinese, Malay, Hindi, Spanish, French, German, Arabic, and more. The AI automatically detects the customer language and responds accordingly.

Yes, the AI can collect appointment requests including preferred dates, times, and contact information. It can integrate with calendar systems or simply capture the request for your team to confirm.

WhatsApp Business API is the official Meta API that allows businesses to send and receive WhatsApp messages at scale. Unlike the regular WhatsApp Business app, the API supports automation, multiple agents, and integration with business systems.

With our managed pilot program, we handle the entire approval process. This includes Meta Business verification, WhatsApp API setup, and phone number registration. Approval typically takes 3-7 business days.

Meta charges per conversation (24-hour window), not per message. Costs vary by country: approximately $0.05-0.15 per conversation in most markets. Customer-initiated conversations (they message you first) are often free or cheaper than business-initiated messages.

Yes, you can use your existing business phone number. However, it cannot be currently registered on WhatsApp or WhatsApp Business app. We help you migrate your number during setup.

WhatsApp Business App is for small businesses with manual message handling. WhatsApp Business API is for businesses needing automation, multiple team members, and integration with customer support systems. API is required for AI chatbot automation.

Self-serve web chat plans start at $149/month. WhatsApp managed pilot is $4,900 one-time setup fee. After pilot completion, ongoing costs are just WhatsApp conversation fees from Meta (typically $50-200/month for most businesses).

Yes, we offer a 14-day free trial for self-serve web chat plans. Credit card required to prevent spam. Cancel anytime before day 14 and pay nothing.

The $4,900 WhatsApp pilot includes: Complete Meta verification handling, WhatsApp Business API setup, custom AI training on your business, 21 days of optimization, dedicated implementation manager, 60% automation guarantee, and full ownership of all assets after completion.

No. Oxaide uses flat-rate pricing, not per-seat pricing. Add unlimited team members to your unified inbox without additional costs.

You own everything: the trained AI, conversation history, WhatsApp integration. Monthly costs are just Meta conversation fees. Optional ongoing support packages are available but not required.

Oxaide integrates with popular CRMs including HubSpot, Salesforce, Pipedrive, and Zoho. Custom integrations are available with our enterprise packages.

Copy a single line of JavaScript code and paste it before the closing body tag on your website. Works with any website platform including WordPress, Shopify, Wix, Squarespace, and custom sites.

Yes. All conversations are encrypted in transit and at rest. We are SOC 2 compliant and follow GDPR guidelines. Data is stored in secure cloud infrastructure with regular security audits.

Yes, you can export all conversation data, analytics, and customer information at any time. Your data belongs to you.

Oxaide targets 99.9% uptime. Our infrastructure is hosted on enterprise-grade cloud providers with redundancy across multiple regions.

Self-serve means you set up and train the AI yourself using our platform (ideal for web chat). Managed means our team handles everything including WhatsApp setup, AI training, and optimization. Managed includes the 60% automation guarantee.

About 2-3 hours total over 21 days. This includes: 15-minute discovery call, 30-minute business onboarding over WhatsApp, reviewing test conversations, and approving the final setup.

If we do not hit the 60% automation target within 21 days, you get a full refund of your setup fee. We have achieved this target for 95%+ of our managed pilot clients.

Yes, we offer optional ongoing optimization packages including weekly AI performance reviews, new training based on emerging questions, escalation handling improvements, and priority support.

Yes, our enterprise managed services include custom workflow design, CRM integration setup, advanced escalation rules, and multi-department routing. Contact our enterprise sales team for complex requirements.