Frequently Asked Questions
Find answers to common questions about Oxaide features, capabilities, and best practices.
What makes Oxaide different?
Built specifically for customer support with auto-learning AI, dynamic lead collection, email-based human escalation, and hybrid RAG knowledge. Deploy in 20 minutes with simple copy-paste integration.
How do I get started?
Sign up for a 14-day free trial. Create your agent, add knowledge (website scraping or document upload), customize behavior, deploy to your website. The entire setup takes under 20 minutes.
Can I customize my agent?
Full customization available for behavior, appearance, and integration.
- • Custom personality, tone, and response style
- • Widget appearance, colors, and positioning
- • Goal-oriented conversation flows
- • Custom greeting messages and branding
How does human escalation work?
Email-based asynchronous workflow for modern teams:
1. Detection: AI identifies need or customer requests help
2. Notification: Team receives email with full context
3. Response: Team replies through unified inbox
4. Customer update: Email notification with secure reply link
How does the knowledge base work?
Multiple input methods with intelligent retrieval:
- • Automatic website scraping (scheduled updates)
- • Document uploads (PDF, TXT)
- • Google Workspace integration
- • Manual knowledge entry
- • Vector embeddings for smart context retrieval
Is there a free trial?
Yes. 14-day trial with full access to paid features. Enter your card to activate. Cancel before day 14 and you won't be charged.
How secure is my data?
Enterprise-grade security and compliance:
- • Encrypted transmission and storage
- • Supabase + Cloudflare secure hosting
- • GDPR-compliant consent management
- • Role-based access controls