Frequently Asked Questions
Find answers to common questions about Oxaide features, capabilities, and best practices.
What makes Oxaide different from other chatbot platforms?
Oxaide is built for customer support with lead collection, asynchronous human escalation, and hybrid RAG knowledge integration. Agents understand business context while collecting leads and escalating complex issues.
- • Built for customer support workflows
- • Dynamic lead collection forms
- • Human escalation via email
- • Multi-platform deployment
How do I get started?
Sign up for a free 14-day trial at oxaide.com. Create your first agent, add your business knowledge (website scraping or document upload), customize the behavior, and deploy to your website with a simple widget code. The entire process takes under 20 minutes.
Can I customize how my agent looks and behaves?
Extensive customization options available.
- • Custom agent name and description
- • Personality and tone instructions
- • Response style and behavioral guidelines
- • Goal-oriented conversation flows
- • Chat widget appearance and positioning
- • Custom greeting messages and themes
How does human escalation work?
Asynchronous workflow designed for modern business operations.
1. AI detection - Identifies escalation need automatically or by customer request
2. Team notification - Email sent with full conversation context
3. Human response - Team responds through unified inbox
4. Customer notification - Email with response and chat link
5. Continued conversation - Full context preserved for seamless handoff
What platforms can I integrate with?
Multi-platform integration support.
Direct Integrations
- • Website chat widgets
- • Google Workspace import
- • Direct chat links
- • Page embed integration
Deployment Options
- • Chat widget script embed
- • Iframe embedding
- • Full page direct links
- • Multi-platform deployment
How does the knowledge base work?
Hybrid RAG technology with multiple knowledge sources.
Input Methods
- • Automatic website scraping
- • Document uploads (PDF primary, TXT supported)
- • Google Workspace integration
- • Manual knowledge entry
Processing
- • Content embedding and indexing
- • Intelligent content retrieval
- • Real-time knowledge updates
- • Context-aware responses
Is there a free trial available?
Yes! Oxaide offers a 14-day free trial with full access to all features:
- • 14-day trial with full access to paid plan features
- • No credit card required to activate your 14-day trial
- • Test all advanced features before committing
- • Cancel anytime with no charges during trial
- • Billing starts automatically after trial unless canceled
Can I use Oxaide for lead generation?
Lead generation capabilities included.
- • Dynamic forms that adapt to conversation context
- • Contact capture through AI conversations
- • Email alerts for new lead submissions
- • Conversation tracking and engagement monitoring
How do I manage multiple team members?
Team collaboration features available.
Workspace Management
- • Personal and team workspaces
- • Role-based access controls
- • Shared agent management
- • Centralized billing and usage
Collaboration Tools
- • Unified human support inbox
- • Agent sharing permissions
- • Team conversation monitoring
- • Collaborative knowledge management
What happens if I exceed my message limit?
Usage limit management tools available.
- • Real-time tracking of message credits
- • Usage alerts when approaching plan limits
- • Upgrade anytime for more capacity
- • Message credits refresh each billing cycle
How secure is my data with Oxaide?
Enterprise-grade security and privacy.
- • Encrypted data transmission and storage
- • Secure hosting (Supabase + Cloudflare)
- • GDPR-compliant consent management
- • Role-based team permissions
- • Industry-standard authentication
Can I export my conversation data?
Full access to conversation data.
- • View full chat transcripts with timestamps
- • Monitor message credits and usage statistics
- • Access customer information from submissions
- • Review and manage escalated conversations