Frequently Asked Questions

How long does setup take?

20 minutes for Web Chat + Help Portal + Instagram. WhatsApp takes 1-2 weeks due to Meta verification.

Is there a free trial?

Yes. 14-day free trial with full access to all features. No credit card required to start.

What channels are supported?

Four channels available:

• Web Chat - Widget on your website (all plans)
• Help Portal - Shareable link (all plans)
• Instagram DM - Automated replies (all plans)
• WhatsApp - Business API (Scale plan or Pilot)

What are the pricing plans?

WhatsApp Pilot: $4,900 one-time for done-for-you setup with 60% automation guarantee.

What counts as a message credit?

Each AI response counts as 1 credit. Customer messages are free. Human agent replies are free.

How does human escalation work?

Email-based asynchronous workflow:

1. AI detects complex issue or customer requests human help
2. Team gets email notification with full conversation
3. Team replies via unified inbox
4. Customer gets email with secure reply link

What languages are supported?

40+ languages including English, Spanish, French, German, Chinese, Japanese, Korean, Arabic, Portuguese, and more. Auto-detection responds in customer's language.

How do I train the AI?

Three methods:

• Website scraping - Enter URL, AI extracts content
• Document upload - PDFs, text files, etc.
• Direct context - Type or paste information

Is my data secure?

Yes. Business-grade security:

• Encrypted transmission (TLS) and storage
• Supabase + Cloudflare secure infrastructure
• GDPR-compliant consent management
• Role-based access controls

Do I need developers to set this up?

No. Self-serve setup with copy-paste integration. If you can paste a script tag, you can deploy. Works with WordPress, Shopify, Wix, Webflow, and any custom site.

Can I customize the widget appearance?

Yes. Full customization:

• Brand colors and logo
• Position (bottom right/left)
• Custom greeting messages
• Light/dark theme