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HELP • 5-MINUTE GUIDE

What your plan covers

Everything below, on one page. Nothing hidden. Your live numbers (credits left, pings, watches) are on Your Oxaide.

1Start a brief in 3 steps

1. Fill the short form on the home page, or start from any workflow, which asks for exactly what that check needs. Attach files if you have them (contracts, accounts, screenshots).

2. Get a fixed quote in ~15 minutes. One S$390 check, repeat cover S$990, or firms S$3,000/mo: fixed before you pay, never per-token, never a surprise. Lighter or boardroom-grade scopes quoted to fit. Pay by card.

3. Get the pack. Pack briefs land in ~2 hours, Board packs in 48 hours. Excel + PDF + cited sources, attached to the delivery email and on your dashboard (90 days). Every figure opens to its page. Members also get quick checks in ~5 minutes, on the house.

2Your 3-pack: 3 Pack briefs, auto-applied

One credit = one full S$390 Pack brief (up to 10 files, 20 pages, 3 entities, ~2 hours). Just email from the address that bought the pack. credits auto-apply, no codes, no account. Attach your files to that same email; delivered files come back attached too. Each credit is used when your brief is accepted, and every delivery email tells you how many are left and the use-by date (90 days).

Two things are on the house while any pack is active: quick checks (fair use: 10 per calendar month. They never touch your credits) and free follow-ups on any paid delivery with no new files. 2 within 7 days on Quick, 3 within 14 days on Pack, 3 within 30 days on Board.

Never covered by credits: Board packs (S$1500) always stay pay-per-brief. A credit is ~S$330 of Pack work, so it never silently burns on a Board job. Watches and pings are separate prepaid products with their own balances.

3Pick the right job size

Pack brief. S$390 (~2h). Best first buy. The workhorse: pre-deal screens, disputes, loans, grants, reconciliations. Excel with live formulas, PDF, and a sources file where every line carries its page. If your question needs officers or charges from ACRA's paywalled profile, we pull it at our cost and re-ship an upgraded pack free. Nothing for you to do.

Board pack. S$1500 (48h, human-signed). Multi-entity decisions with a board-ready deck, prior-year ties, and a named human sign-off. Full menu on Pricing and proof on Sample packs.

4Watches: we re-check, you get emailed

A watch re-checks one company (UEN), name (trademark), or supplier on schedule and emails you only when something changes. Filings, status, adverse news. Prepaid annually, history always visible on Your Oxaide. Cancel anytime for a pro-rata Stripe refund of unused full months. The receipt arrives by email. Start one at Watchdesk.

5Pings: checks for your AI agent

One ping = one machine Quick check (~5 min, result by email + status page). A S$9 single runs immediately on the target you name; a 100-ping pack (S$150, 90 days) is redeemed from any MCP client with the ping_check tool using the pack id from your purchase email. Setup on For AI agents.

6Wrong claim? Full refund. Your files? Wiped.

Full refund. If a key claim in your pack cannot be backed by its cited source, email hi@oxaide.com within 14 days of delivery. No forms, no quibbles.

Uploads wiped in 24 hours after your job completes; your delivered pack stays downloadable for 90 days. Full table on Privacy.

7Billing and humans

Manage your 3-pack. One tap opens the Stripe portal for invoices, card changes, and cancel. One-time packs email you a receipt; nothing to cancel.

Still need a person? hi@oxaide.com. Answered by a human, not a bot inbox. Include your job ref (the short code in your email subject) and we pick it up from there.

© 2026 Oxaide • UEN 201806463W • Since 2018

Per-job • Brief form • Support hi@oxaide.com

We wipe your uploads from our storage after 24h; your pack stays 90 days. Registry data via data.gov.sg under the Singapore Open Data Licence. Runs on leading AI infrastructure (privacy details). Human support via hi@oxaide.com, not a bot inbox.