Analytics & Usage
Monitor performance metrics, track usage, and analyze conversation patterns and lead generation.
Available Analytics
Access comprehensive analytics and usage tracking through your console dashboard.
Conversation Metrics
- • Total conversations and messages
- • Daily conversation trends
- • Peak usage hours by timezone
- • Agent-specific performance
Lead Tracking
- • Lead collection counts
- • Lead conversion rates
- • Form submission tracking
- • Source attribution
Usage Monitoring
Track your plan usage and message credit consumption in real-time.
Message Credits
- • Real-time credit consumption
- • Monthly usage tracking
- • Plan limit notifications
- • Cost projections
Activity Metrics
- • Active conversations
- • Human escalations
- • Knowledge base usage
- • API activity
Google Analytics 4 (GA4)
Advanced analytics with your own GA4 tracking for complete data ownership and custom reporting.
Comprehensive Event Tracking
- • Widget interactions and conversions
- • Conversation flow and engagement
- • Lead generation events
- • User demographics and device breakdown
- • Session quality and completion rates
Setup Your GA4 Tracking
Add your Google Analytics Measurement ID in agent settings to enable tracking. All customer interactions will be sent to your GA4 property with proper event categorization and user privacy compliance.
Dashboard Access
View analytics across different workspace levels.
Personal Analytics
View metrics for your personal agents and conversations.
Team Analytics
Aggregate analytics for all team members and shared agents.
Agent-Specific
Detailed performance metrics for individual agents.