Team Management
Collaborate on customer support. Unified inbox, role-based access, team workspaces.
3
User roles
1
Unified inbox
∞
Scale plan members
Email
Notifications
Human Support Inbox
Email-based escalation workflowWhen AI cannot help or customer requests a human, conversations escalate to your team inbox.
1
AI Escalates
AI detects complex issue or customer requests human help
2
Team Notified
Email notification with full conversation history
3
Reply from Inbox
Team member responds via unified inbox interface
4
Customer Updated
Customer receives email with secure reply link
Asynchronous Support
No live chat required. Email-based workflow lets your team respond when available.
Workspaces
Personal + TeamOrganize agents across personal and team workspaces.
Personal Workspace
- Individual agent management
- Private conversations
- Personal usage tracking
Team Workspace
- Shared agent access
- Collaborative inbox
- Centralized billing
Team Roles
Role-based access controlOwner
Billing & subscription
Transfer ownership
Delete team
Full workspace control
Admin
Create & configure agents
Invite & manage members
Edit team settings
View all analytics
Member
Access team inbox
Reply to customers
View analytics
View agents (read-only)
Team Members by Plan
Starter
2
team members
Growth
5
team members
Scale
∞
unlimited members
GDPR/PDPA Compliant
•AES-256 encryption
•99.9% uptime SLA
•Business-grade security