Team Management
Collaborate with team members, manage workspaces, and handle human support escalations.
Workspaces
Organize your AI agents across personal and team workspaces for better collaboration.
Personal Workspace
- • Individual agent management
- • Private conversations
- • Personal usage tracking
- • Individual billing
Team Workspace
- • Shared agent access
- • Collaborative management
- • Team usage pooling
- • Centralized billing
Human Support Inbox
Manage escalated conversations and provide human support when needed.
Features
- • View all escalated conversations in one place
- • Email notifications for new escalations
- • Reply directly from the inbox interface
- • Full conversation history and context
- • Customer email notifications with chat links
Workflow
AI escalates conversation
Agent detects complexity or customer requests human help
Team receives notification
Email alert with full conversation history
Human responds via inbox
Team member replies through unified interface
Customer gets email
Response delivered with link to continue chat
Conversation continues
Customer returns with preserved context
Team Collaboration
Invite team members to collaborate on agents and manage human support escalations together.
Team Owner
- • Create and manage team workspace
- • Invite team members (Admin or Member)
- • Create and configure agents
- • Manage billing and subscription
- • Remove team members
Team Admin
- • Invite new team members
- • Create and configure agents
- • Manage knowledge base
- • Access support inbox
- • View team analytics
Team Member
- • Access support inbox
- • Respond to human escalations
- • View conversation history
- • View team agents (read-only)