We have been shipping major features over the last few months, as we move from just being an AI FAQ chatbot to a full-service help desk platform that automatically learns your business and improves over time.
The thing is, most businesses need help with pre-sales inquiry handling, comprehensive after-sales support, and customer support ticketing. And honestly, the existing solutions like Intercom and Zendesk are either too rigid or too expensive - often requiring $500-2,000/month per agent plus extensive technical setup.
What makes AI Desk different? We offer professional managed services implementation with 40% cost savings compared to traditional solutions. We continuously learn from your real human business replies and scrape your website automatically. So the AI gets smarter without you having to do anything - and we handle all the technical configuration and optimization for you.
Here is what we have built:
Google Analytics Integration
We integrated with your GA4 so you can better track form clicks and see how customer support actually affects your business outcomes. You can track conversion rates, see which support topics lead to sales, and measure ROI properly.
User Analytics and Image Analysis
We are tracking chat user activity and building comprehensive profiles of every customer interaction. We track key information like IP addresses, form submissions, and lead conversion rates to help you understand your customer journey.
Customers can now send over screenshots, product photos, error messages, and technical diagrams. The AI agent can actually help answer questions based on what they see. This eliminates that annoying "send us a screenshot and wait for human review" workflow that frustrates everyone.
Custom Forms and Actions
Generic contact forms convert poorly because they do not match how customers actually think about their problems. Now we offer custom forms designed for your specific business type. SaaS businesses use these for trial sign-ups, e-commerce companies capture shipping issues, service providers collect project requirements.
Custom actions let you hook up HTTP requests to trigger on certain conversation mentions. So when someone asks about order status, the AI can actually check your inventory system. When they want to schedule a meeting, it can integrate with your calendar. No more "someone will follow up later" - customers get immediate results.
Team Collaboration
When AI cannot handle something, the handoff to human agents needs to be perfect. Our inbox system gives human agents complete context, conversation history, and suggested actions.
Team members can monitor a shared inbox to quickly reply to escalated messages. Everyone gets a reply link sent to the support inbox, so the whole team can manage customers together. This eliminates the chaos when customer support grows beyond one person.
Auto-Scraping
Most businesses update their websites and documentation regularly, but their customer support systems lag behind. AI Desk now automatically scrapes your website and documentation to keep agent knowledge current. You can set this to run nightly or weekly. The AI detects changes and updates responses automatically.
This solves the biggest problem with traditional chatbots: outdated information that frustrates customers.
Professional Implementation & Managed Services
Most businesses need professional implementation to get real results from AI support automation. That is why we lead with white-glove setup and ongoing optimization as our primary offering.
Our Professional Implementation Services include complete agent configuration based on your business model, optimized knowledge base development, custom workflows that connect to your existing systems, and ongoing performance optimization with regular reviews.
Local service businesses, e-commerce stores needing fast deployment, professional services requiring compliance standards - businesses across industries benefit from professional implementation. Our customers report 40% better automation rates and significantly faster time-to-value compared to DIY approaches.
We handle setup, integrations, training, and ongoing optimization - you focus on growing your business while we ensure your AI support delivers measurable results.
Why This All Matters
These features work together as one integrated system. Google Analytics shows which support topics drive conversions. User analytics identify high-value prospects for custom forms. Image analysis feeds into knowledge base improvements through auto-scraping. Everything works together automatically.
Instead of managing multiple vendors for customer support, analytics, lead capture, and business intelligence, you get one platform with professional implementation - no technical team required.
The customer support landscape is changing fast. Businesses implementing intelligent automation now with expert guidance will have significant advantages over competitors still using manual processes, basic chatbot scripts, or expensive enterprise solutions like Intercom and Zendesk.
We work with direct clients, agencies, and distributors. Whether you need implementation for your business or want to offer these services to your clients, we provide the professional partnership and managed services support you need.
Going forward, the roadmap I have is to continue hitting feature parity as a full service help desk, is to continue working towards a self-improvement platform, and having WhatsApp integration.
What else do you want us to build and fix? Email me at wenjie@oxaide.com.
- Lee Wen Jie, Founder