Industry Playbook • Healthcare
Clinics cut no-shows with instant multi-channel appointment handling
Multi-location clinics deploy Oxaide across web chat and WhatsApp Business to capture patient appointment requests 24/7, verify insurance details, and deliver pre-visit instructions in English and Mandarin.
Overview
Dental, aesthetic, and GP clinics use Oxaide across web chat and WhatsApp Business to handle appointment requests instantly, provide bilingual patient support, and escalate urgent cases to on-call medical staff.
Quick results
Appointments confirmed within minutes
Pre-visit instructions ready to send without manual drafting
Bilingual coverage without expanding headcount
What they needed
- •Peak hours (lunch time, after 5pm) caused 15-20 minute hold times and missed appointment requests
- •Front desk staff manually prepared appointment confirmations and pre-visit instructions for each patient
- •Bilingual support required hiring Mandarin-speaking coordinators at premium wages
How Oxaide helped
- •AI validates appointment requests, triages symptom urgency, and delivers structured patient summaries to clinic staff
- •Pre-visit reminder templates auto-generate with insurance requirements, consent forms, and preparation instructions
- •Urgent case detection alerts medical directors automatically when regulated keywords or emergency symptoms appear
Outcomes observed
- •Appointment response times dropped to under 3 minutes regardless of time of day, reducing missed bookings
- •No-show rates decreased 15-25% as staff could send prepared reminders and instructions immediately
- •Compliance-ready conversation logs available instantly for medical record audits without manual documentation
Capabilities the team relies on
Multilingual Support
Serves English and Mandarin patients with culturally aware guidance 24/7.
Explore feature →Agent Configuration
Captures symptoms, insurance details, and consent notes ready for clinical review.
Explore feature →Knowledge Base
Keeps treatment FAQs, pricing, and policy updates aligned across every channel.
Explore feature →Deploy Oxaide in your business
Join teams in Healthcare & Wellness Clinics using Oxaide to automate support and capture more leads. Self-serve deployment or professionally managed implementation available.
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