Industry Playbook • Education
Training providers scale enrolments without new coordinators
SkillsFuture-accredited academies and enrichment centers deploy Oxaide to qualify prospective learners, recommend programs, and prepare payment follow-ups automatically.
Overview
Training academies use Oxaide across web chat, WhatsApp, and email to respond to course enquiries instantly, capture learner goals, and streamline payment reminders—scaling enrolments without expanding admin teams.
Quick results
Learner goals captured during first interaction
Reminder prompts ready for coordinator follow-up
Instructor dashboards updated before class
What they needed
- •Admin staff answered the same questions about schedules, subsidies, and prerequisites dozens of times per day
- •Payment collection and document verification slowed class confirmations by 3-5 days on average
- •Learner preferences and goals were captured inconsistently across phone, email, and WhatsApp channels
How Oxaide helped
- •AI recommends courses based on learner objectives, timeline, and SkillsFuture eligibility automatically
- •Payment reminder templates highlight subsidy claim forms and outstanding document requirements
- •Structured enrolment summaries export to CRM and populate instructor dashboards with learner profiles
Outcomes observed
- •Response times stayed under 5 minutes even during peak enrolment periods with 3x normal volume
- •Class fill rates improved as coordinators could send payment and document reminders without manual drafting
- •Instructors started sessions with complete learner context including goals, experience level, and expectations
Capabilities the team relies on
Knowledge Base
Keeps course schedules, subsidy information, and FAQs aligned across channels.
Explore feature →Auto-Learning AI
Updates recommendations when programmes change or new cohorts launch.
Explore feature →Agent Configuration
Captures learner preferences and routes enrolments to the right coordinator.
Explore feature →Deploy Oxaide in your business
Join teams in Education & Training Providers using Oxaide to automate support and capture more leads. Self-serve deployment or professionally managed implementation available.
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