Industry Playbook • F&B
Restaurants protect service quality across all customer touchpoints
Regional F&B operators deploy Oxaide across web chat, WhatsApp, and Instagram to manage reservations, capture dietary requirements, and route VIP requests to managers while hosts stay focused on guests.
Overview
Multi-outlet restaurant groups use Oxaide across web chat, WhatsApp, and Instagram to handle reservation requests, catering enquiries, and delivery questions—keeping front-of-house teams focused on in-person guests during rush hours.
Quick results
Reservations confirmed with host-ready summaries
Catering briefs delivered to managers automatically
Delivery questions resolved before guests escalate
What they needed
- •Hosts couldn't manage walk-in guests and online reservation chats simultaneously during meal rushes
- •Private dining and catering requests that came in after hours sat unanswered until next day
- •Delivery partner questions pulled managers away from floor service to answer order status queries
How Oxaide helped
- •AI confirms reservations across web chat and WhatsApp automatically, captures party size and dietary needs, then syncs structured details to POS systems
- •Catering intake workflows on web and Instagram gather event dates, guest count, and budget for manager follow-up
- •Multi-channel delivery status updates let managers respond quickly across WhatsApp, web chat, and social without switching platforms
Outcomes observed
- •Reservation confirmations happen in under 2 minutes even during peak dinner service
- •Catering conversion improved with same-day or next-morning follow-up on complete enquiry briefs
- •Managers spend 70% less time on repetitive status questions, staying focused on guest experience
Capabilities the team relies on
Auto-Learning AI
Keeps menus, promotions, and operating hours current across every channel.
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