Support That Scales With Your SaaS
Deploy AI help desk in 10 minutes. Auto-qualify trials, sync with product releases, route expansion-ready accounts to Customer Success. Scale support without scaling headcount.
Self-service platform • 10-minute setup • From $99/mo • Demo booking optimization
Your Challenge: Support Bottlenecks Slow Growth
Trial Users Wait for Basic Answers
Integration guides, security questions, and API docs buried in your knowledge base. Trials churn while waiting for responses.
Weekly Releases Create Documentation Drift
Support team manually updates FAQs after every release. Outdated docs frustrate customers and waste engineering time.
CSMs Spend Time on Low-Value Questions
Customer Success Managers field repetitive setup questions instead of focusing on expansion opportunities and upsells.
Oxaide: Your AI-Powered Support Team
Instant Trial Qualification
AI answers integration questions, security reviews, and technical setup immediately. Routes high-intent accounts to CSMs with full context.
- •API documentation and code examples
- •Security compliance and SOC 2 questions
- •Pricing tiers and feature comparisons
Auto-Syncs With Product Releases
Connect your changelog, release notes, or docs site. AI automatically updates knowledge after every release without manual retraining.
- •Syncs with GitHub releases, Notion, or docs site
- •Learns from actual customer conversations
- •Zero documentation drift
Smart Routing to Customer Success
AI identifies expansion signals (usage questions, team invites, integration requests) and routes to CSMs with structured account data.
- •Captures company size, use case, tech stack
- •Flags high-intent signals (pricing, enterprise features)
- •Full conversation context for CSM handoff
24/7 Global Coverage
Serve trial users across APAC, North America, and Europe without timezone gaps. Multilingual support for global expansion.
- •Instant responses during APAC/EU business hours
- •No night shift support hiring required
- •40+ languages for international markets
Support That Pays for Itself
Typical SaaS sees 67% of support tickets handled by AI without human intervention
Down from 4+ hours with human-only support, improving trial conversion rates
Self-service platform vs $50-100K/year for 24/7 support team across timezones
See How SaaS Companies Use Oxaide
Real results from B2B SaaS platforms using Oxaide to accelerate growth
B2B SaaS & Software
Growth-Stage SaaS Companies
Fast-growing SaaS companies use Oxaide across web chat, in-app messaging, and email to triage product trials, keep docs updated with each release, and route expansion signals to Customer Success automatically.
- •Auto-learning documentation that tracks weekly releases
- •Trial qualification routed to regional CSMs
- •Security answers aligned with procurement checklists
Integrates With Your SaaS Stack
Knowledge Sources
- ✓Documentation sites (Gitbook, Notion, custom)
- ✓GitHub releases and changelogs
- ✓Help center and support articles
- ✓Google Docs, Sheets, Notion databases
Communication Channels
- ✓Website chat widget (embedded)
- ✓In-app messaging (via SDK)
- ✓Email support integration
- ✓Slack, Teams, WhatsApp (Business plan)
Common Questions from SaaS Teams
How does AI stay updated with our weekly releases?
Oxaide crawls your documentation site, changelog, or release notes on a schedule you set (daily, weekly, after releases). You can also manually trigger updates or use our API to push changes programmatically.
Can AI handle technical API documentation questions?
Yes. Oxaide can answer questions about API endpoints, authentication methods, request formats, error codes, and integration guides. It provides code examples and links to relevant documentation sections.
How do we route high-value accounts to our CSMs?
Set rules based on conversation signals (mentions of "enterprise", "team plan", "pricing"), company size, or specific questions. AI escalates with full context including company info, use case, and conversation history.
What security and compliance do you offer?
Oxaide is SOC 2 Type II compliant, GDPR compliant, and uses end-to-end encryption. Data is stored in secure AWS infrastructure. We offer BAA for healthcare customers and custom data retention policies for enterprise.
What is your pricing for SaaS companies?
Self-service platform starts at $99/mo for 1,000 conversations, scaling to $599/mo for 15,000 conversations. All plans include web chat, lead qualification, CRM sync capabilities (Salesforce, HubSpot), and team inbox. 14-day free trial, no credit card required. For complex custom integrations or dedicated account management, expert implementation services available.
Start Booking More Demos Today
Deploy AI help desk in 10 minutes. Self-service platform for B2B SaaS companies. Book 30% more demos, qualify leads automatically, capture after-hours interest. From $99/mo.
Self-service platform • 14-day free trial • No credit card required • From $99/mo