Ecommerce Brands
Night shoppers have sizing questions. You are asleep. They leave without buying.
Someone is ready to buy at 11pm. They ask about sizing. You reply at 9am. They have already bought from your competitor. Sound familiar?
60%+
Typical automation rate
21 days
Managed pilot timeline
$149/mo
Self-serve starting price
Who This Is For
Regional Shopify storefrontsTeam of 6 handling all channelsEnglish, Bahasa, Cantonese
✗Sound Familiar?
•40% of traffic comes after 6pm — no one to answer questions
•Cart abandonment at 70%+ when sizing/shipping questions unanswered
•"Where is my order" takes 5-10 minutes per ticket
•Multilingual support costs $4-6K/month per language
•Preorder delays trigger refund requests ($50-200 per refund)
•Same 20 questions asked 100+ times per week
→How Oxaide Helps
✓24/7 instant answers in 40+ languages (English, Bahasa, Chinese, Thai)
✓Product specs, sizing guides, and shipping times always accurate
✓Order tracking auto-responses handle 80% of "where is my order" questions
✓Preorder delay alerts sent proactively before customers complain
✓Restock notifications capture high-intent emails
✓Fulfilment risks (3+ day delays) escalate to ops team
✓Expected Outcomes
→Cart abandonment down 20% with instant answers
→Refund requests reduced 35% with proactive updates
→Evening support across 40+ languages
→Save $4-6K/month vs multilingual hire
→60% of questions handled without your team
→"Where is my order" questions reduced by 70%
Key Capabilities
Multilingual
English, Bahasa, Cantonese, and more.
Knowledge Base
Catalogue and policies auto-sync.
Team Inbox
VIP and fulfilment escalations.
Built for ecommerce & retail teams
Ready to see this in action?
21-day managed pilot. We configure everything for your ecommerce & retail business. From $4,900 one-time.
Self-serve also available from $149/mo/mo