Aircon Service Booking WhatsApp Automation Singapore 2025
It is 11PM in Singapore. The temperature is 32°C. A customer's aircon just stopped working, and they have a baby sleeping in the room.
They WhatsApp your aircon service company: "Urgent! Aircon not working, need help ASAP!"
Your staff is asleep. By 9AM when you respond, they have already found a competitor who answered at midnight.
Aircon emergencies do not wait for business hours.
The Aircon Service Booking Challenge
Emergencies Happen 24/7
Aircon breakdowns follow Murphy's Law:
- Hottest day of the year: Maximum strain, maximum failures
- Night time: When you are actually using the aircon
- Weekends: When family is home and feels the discomfort
- Holidays: When staff is unavailable
These are exactly when your office is closed.
Same Questions, Every Single Time
We analyzed thousands of aircon service inquiries:
- "How much for aircon servicing?"
- "My aircon is not cold, can you check?"
- "What's wrong with my aircon?" (with symptoms)
- "Do you have availability today/tomorrow?"
- "Do you cover my area?"
- "How long will the service take?"
85% of inquiries are identical. Perfect for automation.
Your Technicians Are On Jobs, Not Answering Phones
Your technicians are:
- At customer sites doing installations
- Driving between appointments
- Working on complex repairs
Nobody is available to answer the 20+ WhatsApp inquiries per day. Messages pile up. Customers get frustrated and call competitors.
How AI WhatsApp Automation Solves This
Instant Response to Emergencies
Customer: Aircon stopped working! Room very hot, got baby
AI: I understand the urgency! 🆘 Let me help you right away.
Quick check - which describes your issue?
1️⃣ No power at all (won't turn on)
2️⃣ Turns on but no cold air
3️⃣ Making strange noise
4️⃣ Water leaking
5️⃣ Other issue
Just reply with the number so I can help faster!
Customer: 2
AI: Got it - aircon running but not cold. This is usually fixable!
🔧 Quick DIY check while I arrange a technician:
1. Check if the temperature is set below 25°C
2. Look at the filter - is it dirty/clogged?
3. Check if outdoor unit fan is spinning
If these are fine, you likely need a gas top-up or compressor check.
📍 For emergency tonight service:
• Emergency fee: $80 (waived if servicing booked)
• Available technician: Within 2 hours
• Your postal code?
Smart Service Matching
Customer: 520111 (Toa Payoh area)
AI: ✅ We cover Toa Payoh! Let me check tonight's availability...
📅 EMERGENCY SERVICE AVAILABLE
━━━━━━━━━━━━━━━━━━━━━
🔧 Technician: John (10 years experience)
⏰ ETA: 45 minutes - 1 hour
📍 He is finishing a job in Bishan now
💰 EMERGENCY CALL-OUT
━━━━━━━━━━━━━━━━━━━━━
Call-out fee: $80
Diagnosis: FREE (included)
Common repairs:
• Gas top-up: $50-80
• Fan motor: $150-250
• Compressor issue: Quote on-site
Total estimate: $130-330 depending on issue
Should I dispatch John to you now? 🚗
Regular Servicing Bookings
Customer: Hi, how much for aircon servicing? 3 units
AI: Hi! 🌀 Here are our servicing packages for 3 units:
🔧 STANDARD SERVICING - $80 (3 units)
• Filter cleaning
• Coil cleaning
• Drainage check
• Basic inspection
⭐ CHEMICAL WASH - $180 (3 units)
• Deep chemical cleaning
• Coil treatment
• Anti-bacterial spray
• 90-day warranty on cleaned parts
💎 CHEMICAL OVERHAUL - $350 (3 units)
• Complete unit disassembly
• Deep cleaning all components
• Gas top-up included
• 180-day warranty
Most popular: Chemical Wash for AC maintenance every 6 months!
Which package interests you? I can check available slots 📅
Appointment Scheduling
Customer: Chemical wash, got slot this Saturday?
AI: Let me check Saturday availability...
📅 SATURDAY, JAN 11 - Available Slots:
• 9am-11am ✅
• 11am-1pm ✅
• 2pm-4pm ✅
• 4pm-6pm ⚠️ (almost full)
⏱️ For 3 units chemical wash:
Duration: Approximately 2-3 hours
Which slot works for you? I will reserve it immediately!
Customer: 9am slot
AI: Perfect! ✅ Booking confirmed:
📋 APPOINTMENT CONFIRMATION
━━━━━━━━━━━━━━━━━━━━━━
Service: Chemical Wash (3 units)
Date: Saturday, Jan 11
Time: 9:00 AM
Address: Please confirm your address
━━━━━━━━━━━━━━━━━━━━━━
Price: $180 (payment after service)
Please confirm your address and we will send:
1. Technician name and photo on Friday
2. Reminder on Saturday 8am
3. "On the way" notification when departing
Any special instructions? (Access code, parking, etc.)
Real Results from Aircon Companies
338 Aircon Services
Before AI automation:
- 25+ WhatsApp inquiries daily
- After-hours inquiries: 40% (unanswered until next day)
- Emergency job capture rate: 30%
- Average response time: 4-6 hours
After AI automation:
- 100% of inquiries answered instantly
- Emergency job capture rate: 75%
- Average response time: Under 30 seconds
- Customer rating improved from 4.1 to 4.8 stars
Revenue impact:
- 15 additional emergency jobs per month
- Average emergency job: $200
- Additional monthly revenue: $3,000
- Plus improved retention from faster regular booking
CoolBreeze HVAC
Challenge: Technicians too busy to answer phones, missing bookings
Solution: AI handles all booking inquiries, only calls technicians when dispatch needed
Result:
- Zero missed inquiries
- Technicians focus 100% on jobs
- Booking volume increased 40%
- Office staff reduced from 2 to 1
Handling Technical Troubleshooting
Guided Diagnostics
Customer: My aircon smells bad when I turn it on
AI: Bad smell can indicate a few issues. Let's diagnose:
🔍 What does the smell resemble?
1️⃣ Musty/moldy smell
2️⃣ Burning/electrical smell
3️⃣ Chemical/refrigerant smell
4️⃣ Stale/dusty smell
Customer: 1
AI: Musty smell usually means mold growth in the unit 🦠
This commonly happens when:
• Filter hasn't been cleaned regularly
• Drainage is clogged (moisture buildup)
• Coils need chemical cleaning
🛠️ RECOMMENDED SERVICE
Chemical Wash ($60/unit) - This will:
• Remove mold and bacteria
• Clean all internal components
• Treat with anti-bacterial solution
• Eliminate the smell completely
⚡ DIY temporary fix:
• Clean the filter
• Run fan-only mode for 30 mins to dry unit
Would you like to book a chemical wash? The smell will likely return without proper cleaning.
Emergency Escalation
Customer: Electrical burning smell!
AI: ⚠️ IMPORTANT: If you smell burning, please:
1. TURN OFF the aircon immediately
2. Switch off the circuit breaker for the AC
3. Do NOT use until checked by technician
This could indicate:
• Electrical short circuit
• Motor burnout
• Wiring issue
For electrical issues, we treat this as priority emergency.
📞 I am alerting our on-call technician now.
Can you confirm your address and someone will call you within 10 minutes?
Your safety is the priority! 🔧
Common Objections Addressed
"Pricing varies too much for AI"
AI provides accurate ranges and escalates when needed:
AI: Based on your description (2 units, 5+ years old, not serviced in 2 years),
likely services needed:
• Chemical wash: $120 (2 units)
• Possible gas top-up: $50-80 per unit (if low)
• Any parts: Quote on-site inspection
Estimated total: $120-280
Final quote confirmed by technician before any work.
"Customers need to talk to a real person"
AI provides immediate help. Humans follow up when needed:
AI: I've booked your chemical wash for Saturday 9am! ✅
If you have any questions before then, just message here.
For urgent changes, you can also reach our office:
📞 6XXX-XXXX (Mon-Sat 9am-6pm)
Our technician John will WhatsApp you Friday evening to confirm!
"Different buildings have different requirements"
AI asks the right questions:
AI: Great! Before confirming your appointment:
🏢 Building type?
• HDB
• Condo
• Landed
• Commercial
📋 Access requirements?
• Any permits needed?
• Parking restrictions?
• Guard checkpoint?
This helps our technician prepare properly!
Implementation for Aircon Companies
Week 1: Service Catalog Setup
- Configure all service types and pricing
- Set up troubleshooting decision trees
- Define coverage areas
- Create emergency protocols
Week 2: Scheduling Integration
- Connect to appointment calendar
- Set up technician dispatch alerts
- Configure confirmation messages
- Enable payment collection
Week 3: Launch
- Train team on AI handoffs
- Soft launch with existing customers
- Monitor and optimize responses
- Full public launch
Why Aircon Companies Choose Oxaide
24/7 Emergency Coverage
Capture midnight emergencies without midnight staff.
Instant Diagnosis Assistance
Guide customers through basic troubleshooting.
Smart Scheduling
Book appointments without phone tag.
Singapore-Specific
Understands HDB, condo rules, and local requirements.
Affordable for Trade Businesses
$149/month - less than one emergency job.
Ready to Capture Every Service Call?
Stop losing emergency jobs to slow responses.
- Start Free Trial - Test with web chat
- Book WhatsApp Pilot - Done-for-you setup
- See Live Demo - Watch AI book aircon services
Every hot night in Singapore, someone's aircon breaks. Make sure they call you first.
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