Let Customers Help Themselves
Most customers do not want to wait for support - they want answers now. Give them an AI-powered help portal where they find solutions instantly, 24/7.
"Our Support Team Is Drowning in Repetitive Questions"
How do I reset my password? What is your return policy? Where is my order? The same questions, asked 100 times a day, by customers who would rather find the answer themselves than wait for a response. Your team spends hours on questions that should take seconds.
Give Customers What They Want: Instant Answers
Everything You Need for Self-Service Support
Not just a knowledge base - an AI-powered support experience.
AI-Powered Search
Customers type questions in natural language. AI finds the answer from your knowledge base instantly - no keyword guessing.
Knowledge Base
Organize articles, FAQs, guides, and tutorials. AI surfaces the right content based on what customers actually ask.
Smart Ticket Submission
When AI cannot help, customers submit tickets with full context. AI pre-qualifies and routes to the right team.
Custom Branding
Your logo, your colors, your domain. Make it look like you built it - because you did (in 20 minutes).
40+ Languages
Global customers get support in their language. AI translates your knowledge base on the fly.
Analytics & Insights
See what customers search for, what they cannot find, and where they get stuck. Improve continuously.
What Customers Search For
Real examples of questions AI handles automatically.
Product Documentation
How-to guides, setup instructions, troubleshooting - all searchable by AI
FAQs & Policies
Shipping, returns, pricing, terms - answered instantly
Account & Billing
Subscription management, invoices, upgrades - self-service
Technical Support
API docs, integration guides, error messages - developer-friendly
With vs Without AI Help Portal
| Aspect | With Oxaide | Without |
|---|---|---|
| Search Experience | AI understands questions | Keyword matching only |
| Ticket Volume | 40% reduction | Everything becomes a ticket |
| Response Time | Instant self-service | Wait for agent |
| After Hours | 24/7 coverage | Closed until morning |
| Languages | 40+ automatic | English only |
Part of Your Complete Support Stack
Help Portal works alongside WhatsApp, Instagram, and Web Chat. All channels share the same AI training and feed into the same team inbox.
- Same AI training across all channels
- Tickets flow into unified team inbox
- Analytics across all support touchpoints
Customer Journey
Searches Help Portal
Found answer instantly
No ticket needed
Self-service worked
Ready to Reduce Your Support Tickets by 40%?
Start with our free trial. Upload your existing docs, FAQs, and guides - AI makes them instantly searchable. See the difference in your first week.
Add WhatsApp, Instagram, and Web Chat too. See all channels