🛒 WhatsApp Automation for
E-commerce Businesses
Malaysia • Growing WhatsApp Business adoption with multilingual requirements (Malay, Chinese, English)
Handle 200-500 messages/day automatically.Essential for stores with 100+ daily orders.
The E-commerce Businesses Challenge
What you are dealing with
Customer service teams struggle with order tracking and return requests at scale
200-500 messages/day is typical for e-commerce businesses in Malaysia
The Oxaide Solution
What we deliver
AI handles order status, processes returns, and answers product questions 24/7
80% support automation • 50% fewer returns
What Our AI Handles for E-commerce Businesses
Trained specifically for e-commerce businesses workflows in Malaysia
Order status & tracking
Automated 24/7
Return & refund processing
Automated 24/7
Product information FAQ
Automated 24/7
Delivery coordination
Automated 24/7
21-Day WhatsApp Automation Pilot
We handle everything — setup, training, and optimization — while you watch results
Day 1-3: Setup
We connect your WhatsApp Business, configure AI responses, and train on your e-commerce businesses workflows
Day 4-14: Optimize
AI handles live conversations. We monitor, refine responses, and improve automation rate daily
Day 15-21: Results
Review automation metrics. If we hit 60%+ automation, choose to continue. If not, no charge.
Simple, Transparent Pricing
Start with a pilot, continue with a plan that fits your e-commerce businesses
21-Day Pilot
Full setup + 60% automation guarantee
- WhatsApp + Instagram + Web
- Dedicated success manager
- Risk-free: 60%+ or no charge
Self-Serve
DIY setup, full platform access
- 1 AI agent
- 2,500 messages/month
- 14-day free trial
Managed (Post-Pilot)
We manage and optimize for you
- Ongoing optimization
- Dedicated support
- Performance reporting
Frequently Asked Questions
How long does setup take for e-commerce businesses?
For the pilot, we handle everything in 1-3 days. Self-serve setup takes about 20 minutes to get basic automation running.
What does "60% automation guarantee" mean?
If our AI does not successfully handle at least 60% of your WhatsApp conversations without human intervention by day 21, you pay nothing.
Can it handle e-commerce businesses-specific questions?
Yes. During the pilot, we train the AI specifically on your e-commerce businesses workflows, terminology, and common customer scenarios.
What happens to complex queries the AI cannot handle?
The AI seamlessly escalates to your team via email or the Oxaide inbox. No customer message is ever lost.
Ready to Automate Your WhatsApp?
Join e-commerce businesses in Malaysia using AI-powered WhatsApp automation. 60%+ automation or you do not pay.